Vaillant Learning Portal: Family business revolutionises its approach to training with successful blend of e-learning

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One hundred and forty year old family business revolutionises its approach to training with successful blend of e-learning, workshops, hands-on skills and online performance support, encased in a single sign-on Totara LMS.






Why we like it

  • A good example of an elearning agency working in strategic partnership with customers.
  • Designed to be a support tool to help independent heating engineers to install and service Vaillant products easily.
  • Example of elearning for “the one off market” – sole traders or people working for themselves (time poor, sensitive to cost of time training).
  • A blended solution using elearning in classroom as pre-assessment so the trainer can see where to target the training.
  • Many of the online resources are designed to actively support classroom training, such as the interactive circuit boards simulation, which allows installers to practise wiring up a heating system without having to go anywhere near live electricity.
  • Use of ipad for trainer to keep abreast of progress on all the trainees in class
  • Good instructional design: instructional video, visuals, step by step approach, testing, feedback.
  • Totara Learning Management System (LMS) integrated with a single sign-on to the Vaillant Advance platform, to support 7000 installers.

How to improve this elearning

We’d look at integrating badges so learners can work their way towards a trophy cupboard and see what awards they’ve earned along their learning journey.

Elearning Superstars rating

  • Usability - 9/10
  • Content - 9/10
  • Learning - 9/10
  • Creative - 9/10
  • Overall - 9/10

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