Lloyds Bank: Induction for telephone banking staff

Visit elearning Developed by Brightwave

The elearning component of a large induction programme for a major bank. The design of the programme stands out with its generous dollop of full screen high quality video.

Lloyds bank

Screenshots

Lloyds bank_b

 

Lloyds bank_c

Why we like it

  • Flexible, self-paced
  • Clear progression
  • Integrated Assima simulations of the actual bank’s system provided wall-garden for safely practising systems training for new staff
  • Design-led
  • High-end video using a Road Trip concept to take new recruits through onboarding
  • Strong scripting and storyboarding using real world scenarios to help learners build empathy with customers
  • Call a colleague approach with pop up videos of real people providing tips and guidance on a range of new-starter queries

How to improve this eLearning

As with most static scorm based elearning, there’s little flexibility to update and add to the course. It would be great to have more colleague stories and hints and tips added on an on-going basis. You have to trawl through lots of modules to get to the bit where you want to practise a specific part of the bank’s system. Although the modules are quite short, a more granular approach to designing the overall content may offer more accessibility for refresher and JIT training.

eLearning Superstars rating

  • Usability - 8/10
    8/10
  • Content - 7/10
    7/10
  • Learning - 8/10
    8/10
  • Creative - 7/10
    7/10
  • Overall - 8/10
    8/10

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