Levi’s: Lost in Denim (customer care elearning)

Developed by Purple Media

An integrated E-learning and Learning Management System, which allows staff to take a journey through the world of Levi Strauss.

Screenshots

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Why we like it

  • Learners are challenged to respond to different situations within their day-to-day roles and given the opportunity to make mistakes in a safe environment.
  • Scenario-driven.
  • Consequences style quizzes with feedback to see how the consequences of their decisions affect customer interactions.
  • Modular approach with help from a virtual store manager, this course meant that staff were learning at their own pace through each module.
  • 11 different language versions available for staff in 21 countries.

How to improve this eLearning

  • Build it in HTML5 and make it wholly responsive on a range of platforms.

Elearning Superstars rating

  • Usability - 7/10
    7/10
  • Content - 8/10
    8/10
  • Learning - 8/10
    8/10
  • Creative - 8/10
    8/10
  • Overall - 8/10
    8/10

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